> “When we work on making our devices accessible by the blind, I don’t consider the bloody ROI.”
I just have to call out how much this impacted my mom’s life. She’s 100% blind and has access because of her iPhone and iPad. Yes she learned JAWSs and literally took classes to do it. Every single windows update has made it so she’d have to retake this class. The iOS updates a rocky but she isn’t literally hamstrung.
My dad, damn near 80, is still happily using his 2012 i7 Mac mini I set him up with before moving away.
Blind person using Apple products here, and at least for phones, I agree. I wouldn't say it's exclusively because of iPhone, but a large part of my independence is definitely it. There have been problems, bugs that go unfixed for years, MacOS VoiceOver is quite a disaster even though I do still use and enjoy the platform overall, and anything worth using can be criticized I think. But iOS has so many features built in that help me every single day. VoiceOver, but also all of the features utilizing vision like door detection, OCR, etc. they're in the magnifier as well so you don't need VoiceOver enabled to play with them, and I think a number of them also require a lidar sensor?
Anyway, my phone is such an important companion wherever I go that I keep several magsafe batteries on me whenever I leave the house for a significant time. It has made an absolutely huge difference in confidence. It is definitely one of the single most important assistive tech devices I have together with my computer.
It is just random bugs. Switching punctuation schemes. The terminal doesn't read very well, VoiceOver loves to say "not responding" in Safari and locks up, live regions don't always read correctly, quick nav (basically automatically holding down the voiceover modifier so you can more quickly use navigate through the screen) adds random delay to each key press, it's just lots and lots and lots of small issues like this that compound. This is just a small list of them. None of them are a huge problem by itself, but combined they do make things frustrating sometimes. And then of course the ability to script badly behaving, or completely inaccessible, apps is just missing, so you can't fix apps even if you knew how to.
And of course VoiceOver on the Mac is all you get. So if you don't like it, tough luck. You won't ever get a real alternative that can access what VoiceOver can.
> VoiceOver loves to say "not responding" in Safari and locks up,
I wonder, what's the correct solution for this ? Because so many apps I use including browser are definitely "not responding" multiple times per day for various reasons (full ram, internet stall, etc.)
Will drop this here in case you’re not aware of it (but I’m guessing you probably are), sorry if a bit off-topic.
I’m low-vision and made great use of Microsoft Soundscape until it got discontinued. I’d been waiting for an alternative for ages and didn’t realise one actually got released and is on the app store!
I absolutely LOVE! Voice Vista. It is an amazing bit of software. I wasn't able to use SoundScape when it first came out because it was never made available in my region, but VV is, and I would never want to miss it anymore when traveling. I love it. A lot.
Excuse my language here but: I fucking love this! My mom pretty much mirrors your experience. I purposefully left out macOS and voiceover. I would almost call it unusable, sadly. The amount of key layering that voiceover and macOS in general has makes it very hard to use.
I’ve been hacking on a macOS app that leans on LLMs, vision use, and the AX macOS APIs to try and make voiceover less.. prickly haha. Hoping to visit in person soon to watch her use it :)
For what it's worth, text selection has been badly broken on iOS for at least a decade and autocorrect has been steadily getting worse for probably the same amount of time, and these are features that affect the mainstream segment of Apple users on a daily basis. Apple seems generally happy to let bugs go unaddressed for years and years regardless of how many people they affect or how often.
It’s really really inconsistent. Sometimes select all is available, sometimes not. Sometimes the handles don’t work. Selecting text in a scrollable region is fiddly, etc.
I’ve seen an insane drop in the quality of swipe typing recently as well. To the point where I’ll often go back to regular typing. I’ve made maybe six or more corrections just to this paragraph alone.
I think swipe typing suggests words inconsistent with any higher level language model, like word tuples, when proposing words which are possible matches for letter sequences swiped.
and it drives me crazy too.
I've just had good luck it seems with text select.
Have you found any way to do a Find within a span of text on iOS? That would be very useful, but I haven't seen it.
The first time I saw a blind person using an iPhone, I was blown away. I follow some Apple engineers who work on accessibility, and they all seem very passionate about their work. It’s an area where I truly believe Apple is doing it to help people, not just for profit.
I’m not blind, but I’m using accessibility features like Speak Screen, and the text-to-speech is pretty poor (mispronunciations abound, markup is ignored, punctuation is misinterpreted), usability is poor (can’t start at a user-selected location on a page for example), and it’s rather buggy, especially within Safari. It’s been that way for years, and it doesn’t seem like anyone at Apple is interested in making it a better experience.
Just an aside, it's a ton of work to make accessibility work on anything other than the most native looking apps, as different settings will move the UI unexpectedly and creates a lot of issues to be taken care of because of the screen size and different layouts.
The screen speak for example, sometimes you have to manually make sure they speak in the right order because of UI elements are placed non-standard way like if you have a label as name, and one as phone number side by side, the speak may start going down vertically, and you have to fix it by grouping it or force it speak it manually. Small example.
I struggle not to have a cynical take these days. Of course he cared about the ROI. The ROI is access to an underserved market, a halo effect, a new community of adherents, a new reason for customers to cross the moat into the ecosystem… a modest investment with a durable long term return in multiple categories.
I appreciate that it’s a win-win for Apple and for its customers, and I firmly believe that accessibility features serve everyone eventually. I’m glad that there are some billionaires who also see it that way.
I guess I just wish we didn’t have to rely on rare cases of billionaires finding it in their own best interest to happen to serve the rest of us. Especially when the actual accessibility work and everything else is actually done by a whole class of people that never make headlines just for leaving their jobs and being replaced.
You're arguing that the action had some positive effects and therefore it was ROI positive. That doesn't remotely follow.
And most companies did NOT make the choice to be as accessible as Apple, which rebuts your theory that this was done only for the ROI.
Effectively you're so cynical that there's nothing Tim Cook could say or do that would convince you he was ever acting sincerely. It is comfortable to blame and rage but it is hardly good analysis.
It's obvious he has to be somewhat concerned about the ROI (or LOI) - if it cost ten times the value of the company to implement accessibility for the blind, it's not going to get implemented.
But the whole point of leadership should be to say "this doesn't bean count out perfectly, but we'll do it".
I get what you’re saying but in my 15 year career the ONLY time I was allowed to meaningfully work on accessibility was when visa hired me to remediate visa checkout. And that was literally because a tier 1 bank was going to drop their contract over it.
The ROI Apple will get is when all of us turn 70 and need these features we’re ignoring now
He told the shareholder entity to get out of AAPL stock if they cared so much about ROI. That doesn't sound insincere.
I'm looking for a recording of that shareholder meeting, to see if he looked and sounded insincere at that time but YouTube is insisting on showing the latest news.
I just have to call out how much this impacted my mom’s life. She’s 100% blind and has access because of her iPhone and iPad. Yes she learned JAWSs and literally took classes to do it. Every single windows update has made it so she’d have to retake this class. The iOS updates a rocky but she isn’t literally hamstrung.
My dad, damn near 80, is still happily using his 2012 i7 Mac mini I set him up with before moving away.
Anyway, excited for the future of Apple under Ternus and a hardware guy at the helm. What kind of a11y does robotics have? https://machinelearning.apple.com/research/elegnt-expressive...